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How jillie Handles Your Personal Information

Your account data, payment details, and browsing activity on jillie are handled with clear rules about what we collect, why we collect it, and how long we keep it. Access to our platform depends on your local law and eligible regions.

bKash & Nagad payment data protectedAccount wallet securityYour right to access or delete dataBangladesh-region data handling
jillie How jillie Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on jillie. Here is what that looks like in practice across the four areas that matter most to you.

Payment Data Security

Deposits and withdrawals via bKash, Nagad, and Rocket pass through encrypted connections. We store only the reference data needed to reconcile your account wallet — never your full wallet PIN or credentials.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Your account data is kept while your account is open and for the period required by applicable law after closure. You can request deletion of non-legally-required data by contacting support.

Requesting Your Records

You have the right to ask for a copy of the personal data we hold on you. Submit a request through the Help Centre in your account and we will respond within the timeframe required by applicable law.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly.

Live Chat Open the chat widget inside your jillie account dashboard. Available for account and privacy queries during support hours.
Email Support Send your privacy request to our support address. Include your registered email and the nature of your request for a faster response.
Account Help Centre Log in and visit the Help section to submit a data access or deletion request directly through your account settings.

Common Questions About Your Data on jillie

These are the questions we hear most often about how personal data works on jillie. If your question is not here, contact support through your account.

We collect your registration details, identity verification documents, device information, and the payment method references you use — such as your bKash or Nagad account number — to process transactions.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with regulatory bodies where required by law. We do not sell your data.

Log in to your jillie account, go to the Help Centre, and submit a data access request. Include your registered email address so we can locate your records and respond promptly.

Yes. You can request deletion of personal data that is not required to be retained by law. Submit the request through the Help Centre or email support with your account details.

We retain your data for the period required by applicable law after account closure. Once that period ends, data not subject to a legal hold is deleted from our systems.

Yes. Payment references are stored on secured servers using encrypted connections. We never store your wallet PIN or full credentials — only the reference data needed to reconcile your account wallet.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.